Terms of Service — AnySkill

Last updated: 2 October 2026 | Version 3.2 | Legally binding

1. What is AnySkill

AnySkill is a digital platform connecting customers with independent service providers. AnySkill does not provide services itself and does not employ providers.

2. Independent Contractor Status

Service providers are independent contractors. There is no employer-employee relationship between providers and AnySkill.

3. Payment Model

The payment is kept until the work is done and is not passed to the service provider before then. The transfer takes place when the customer confirms the work is complete. In disputes, AnySkill decides in accordance with these terms and the law.

4. Commission and Service Fee

AnySkill may charge a commission from the service provider and/or a service fee from the customer for the use of the platform. A commission, where charged, is deducted automatically from the amount transferred to the provider and is not charged to the customer separately. The current rates, and any surcharge for urgency or special service, are shown explicitly before payment is confirmed.

Customer service fee. A service fee, where charged, is charged to the customer in addition to the price set by the service provider; it is shown to the customer on a separate, explicit line in the order summary before payment is confirmed, and is not deducted from the amount transferred to the provider. The amount the customer actually pays may therefore be higher than the price set by the provider. An increase in the commission, or an increase in the service fee, takes effect only after 30 days' prior notice and applies only to orders created after the date of the change. An order cancelled before the service has begun is refunded to the customer in full — with no commission and no service fee deducted.

5. Cancellations and Refunds

5.1 The cancellation terms of every order are shown to the customer on the payment screen, before payment, and form part of the order. The terms shown at the time of payment are the binding ones, even if the service provider later changes their cancellation level. Cancellation is done from within the app, on the order screen.

5.2 The service provider chooses one of three cancellation levels for all their orders: free cancellation at any time; free cancellation up to one day before the service; free cancellation up to two days before the service. No level is set by default; until the provider has chosen a level, they cannot be booked.

5.3 Until the service provider has confirmed the order, the customer may cancel at any time with no cancellation fee and is refunded everything paid.

5.4 A cancellation by the customer within the free-cancellation window is refunded in full. Where no service time has been set yet, cancellation is free until one is set.

5.5 A cancellation by the customer after the free-cancellation window, or of an immediate order after the provider has confirmed it, carries a cancellation fee at the rate and cap set by the Consumer Protection Law, as shown to the customer before payment; the balance is refunded to the customer. The fee never exceeds the amount shown before payment. The fee is paid to the service provider, less AnySkill's commission where a commission applies. The cancellation fee is calculated on the price set by the service provider and not on the service fee. Where a service fee was charged to the customer: if the cancellation fee is at the rate set by law, the service fee is refunded to the customer in full and nothing is retained from it; if a higher cancellation fee applies, only the same proportional part of the service fee as the cancellation fee bears to the price of the service is retained, and the balance is refunded to the customer.

5.6 Refunds are credited within the period shown to the customer before payment, and no later than the period set by law.

5.7 Once work has begun the order cannot be cancelled; a dispute may be opened from the order.

5.8 If the customer reports that the provider did not arrive, was late, or that the service is not as described, a dispute is opened and the cancellation fee is frozen until AnySkill decides; if the claim is upheld, no fee is charged and the customer is refunded in full.

5.9 AnySkill may, in exceptional cases and at its discretion, waive the cancellation fee in whole or in part in the customer's favour.

5.10 If the service provider cancels an order they had confirmed, the customer is refunded everything paid, fees included, within the period set by law. No cancellation fee applies.

5.11 If a party is prevented from performing the order by circumstances beyond their control and unforeseeable, the order is cancelled with no cancellation fee and the customer is refunded everything paid.

5.12 A consumer entitled by law to a longer cancellation period may contact support from within the app, and AnySkill will act in accordance with the law.

5.13 Nothing in these terms derogates from consumer rights under law. In case of conflict between these terms and the law, the law prevails.

6. User Conduct

No fake accounts, harassment, bypassing payments, or sharing personal info before payment.

7. Limitation of Liability

AnySkill provides the platform "AS IS." We are not responsible for service quality. AnySkill's total liability to any user shall not exceed the greater of: (a) the total amounts AnySkill collected in connection with that user's orders in the twelve months preceding the event — whether as commission from the provider or as a service fee from the customer; or (b) ILS 500.

8. Dispute Resolution

Disputes handled via internal system (refund / release / 50-50 split). Unresolved disputes: Tel Aviv courts, Israeli law.

9. Intellectual Property

AnySkill brand and code are proprietary. User-uploaded content remains theirs; AnySkill receives a display license.

10. Contact

support@any-skill.com